Tourism Service Excellence Iniative

The TBCSA in partnership with The Department of Tourism is proud to reveal the establishment and kick off of the Tourism service excellence iniative.

South Africans are some of the proudest people on Earth. We take our spirit, attitude, connectedness and vibe very seriously.

Visitors to South Africa may leave with their suitcases stuffed with curios and keepsakes, but what is most precious to them will be the personal stories which they share once they return to the places they call home.

The Tourism service excellence iniative is a Service Programme that looks to improve skills, raise public awareness, educate about standards, measure standards and facilitate customer feedback!

A service culture across South Africa that we can be proud of!

For more information visit the TBCSA website.

Download the full presentation (zip file)